Hamza
Every channel, one workspace
Facebook pages, Instagram, TikTok, WhatsApp and email, connected side by side.
Meet the AI agent for social
SymplChat's AI engages your community, takes care of support and turns every comment, DM and ad reply into a sale.
Live on
InstagramFacebookTikTok
Your social, covered
One AI agent for every comment, DM and ad reply
It engages your community, protects your brand and sells, on the channels where your customers already talk to you.
01Engage
Reply to every comment and DM that needs an answer
SymplChat's AI reads every message on your posts, ads and inbox, works out what the customer wants and replies in your brand's voice, in seconds and around the clock.
- Classifies and acts on every comment and DM
- Fresh brand-voice replies, set once with AI Prompts
- Carries private questions like orders and addresses into DMs
02Moderate
Protect your brand, and your ad spend
AI Comment Guard scans comments on your Facebook and Instagram posts and ads as they arrive, and alerts your team the moment something threatening, abusive or high-risk shows up.
Included free on every plan
- Watches posts and ads around the clock, organic and paid
- Flags threats and abuse and self-harm risk in real time
- Instant alerts, so a person decides what happens next
03Automate
One inbox for every conversation
Comments, DMs, WhatsApp and email land in one shared inbox. Rules send each chat to the right teammate, and the AI resolves the rest.
- One queue for Facebook, Instagram, TikTok, WhatsApp and email
- Auto-assigns by keyword, channel or who's available
- Customer profiles with Shopify orders next to every chat
04Hand off
Creators and VIPs get a human touch
When a creator, a top customer or a sensitive conversation comes in, the AI steps back and hands it to your team with a summary and the full thread.
- You set the rules for what goes to a person
- AI chat summary, so nobody has to scroll back
- Take over any chat in one click, on web or mobile
05Understand
Know what your customers are asking for
AI summaries and team analytics show which products come up most, what people ask about and how fast your team responds, across every channel.
- Trends across channels in one view
- An AI summary for every conversation
- Team performance and response times
06Convert
Turn comments into checkouts
Someone asks “price?” under a post. The AI answers, moves the chat into DMs, shares the product with a checkout link and follows up if the cart is left behind.
- Product details and stock straight from Shopify
- Checkout links shared right in the chat
- Abandoned cart reminders on WhatsApp
And more
Everything else that rounds it out
The social agent runs on the same platform as your shared inbox, automations and Shopify data.
Brand-voice replies
Set your tone with AI Prompts, and polish any draft with AI Assist in one click.
Your whole team
From 2 agents on Lite to unlimited on Enterprise, all in the same inbox.
Custom automations
Rules for assignment, routing and replies by keyword or agent availability.
Official Meta APIs
Built on the WhatsApp Business API and Meta's Messenger and Instagram APIs.
AI chat summaries
Every handoff comes with a summary, so your team picks up without scrolling back.
Shopify and WooCommerce
Orders, products and lifetime value right next to every conversation.
Android and iOS apps
Reply, assign and take over chats from your phone, wherever you are.
FAQ
Questions about the social agent
Do I need to switch from my current tools?
No. Connect your Facebook page, Instagram account and other channels to SymplChat and it works alongside what you already use. You start with a month free, no credit card needed.
Which channels does the social agent cover?
Facebook and Instagram, including comments on posts and ads, plus TikTok, WhatsApp and email messages in the same inbox.
Will the AI reply without our approval?
You decide. Use AI Assist to draft replies your team sends, let the agent answer on its own, or set rules for what always goes to a person. Anyone on your team can take over a chat in one click.
What happens with threatening or abusive comments?
AI Comment Guard scans comments on your Facebook and Instagram posts and ads in real time and instantly alerts your team to threatening, abusive, self-harm related or otherwise high-risk comments.
Can it sound like our brand?
Yes. Write your tone and rules with AI Prompts and the agent follows them in every reply. Your team can polish any draft with AI Assist.
How much does it cost?
AI Prompts, AI Assist, AI Chat Summary and AI Comments Monitoring are included on every plan at no extra cost, under a fair-use policy. Plans are priced by monthly active conversations; see the pricing page for details.
Integrations
Connects with the tools you already use
- TikTok
- SShopify
- WWooCommerce
- TTCS Courier
- LLeopards Courier
- JJazzCash
- EEasypaisa
- TikTok
- SShopify
- WWooCommerce
- TTCS Courier
- LLeopards Courier
- JJazzCash
- EEasypaisa
- SShopify
- WWooCommerce
- TTCS Courier
- LLeopards Courier
- JJazzCash
- EEasypaisa
- TikTok
- SShopify
- WWooCommerce
- TTCS Courier
- LLeopards Courier
- JJazzCash
- EEasypaisa
- TikTok
Safety
Built to keep your brand safe
Trusted by fashion and retail brands across Pakistan, with guardrails that keep people in control.
Official APIs only
Messages go through Meta's and WhatsApp's official APIs, never unofficial routes that put your accounts at risk.
Human in the loop
Rules decide what the AI handles and what goes to a person. Take over any chat in one click.
Comment Guard on every plan
High-risk comments trigger instant alerts to your team, at no extra cost.
Local support
Talk to our team on WhatsApp, in English or Urdu.
See the social agent on your own comments
A 15-minute walkthrough on your real posts, ads and DMs. One month free, no credit card needed.