About SymplChat
SymplChat helps online stores answer every customer message on the channel they already use, in seconds, with an AI agent that knows the store and a team that can step in at any moment.
What we do
SymplChat is an AI-powered customer messaging platform for Shopify stores. It brings WhatsApp, Instagram, Facebook, email and TikTok conversations into one shared inbox. An AI agent with access to the store's catalog, policies and orders answers customers first, and hands a conversation to a named teammate, with a summary and the full thread, whenever a person should step in.
Alongside the inbox, SymplChat runs ready-made WhatsApp flows for the moments that matter most to an online store: confirming cash-on-delivery orders before dispatch, collecting advance payments, recovering abandoned carts, sending order and delivery updates, and asking for feedback after delivery. Read more about the shared inbox and automation flows.
Who we build for
We build for online stores that sell through chat, especially Shopify and D2C brands in Pakistan. In that market many orders are paid cash on delivery, customers expect answers on WhatsApp, and a single unconfirmed order can mean a parcel that travels across the country and comes back. Our plans are priced in PKR, and our order-update flows work with local couriers such as TCS, Leopard and M&P.
What we believe
“We believe every customer message deserves a reply — on the channel they already use, in seconds, not hours. That's the whole point of SymplChat.”
The SymplChat team
That belief shapes how the product works: the agent answers first so nobody waits, every reply is checked against the store's guardrails before it sends, a person can take over any conversation at any point, and we never train models on our customers' conversations.
Company facts
- Company
- SymplChat Technologies
- Based in
- Lahore, Pakistan
- Product
- AI-powered customer messaging platform for Shopify and D2C stores
- Channels
- WhatsApp, Instagram, Facebook, email and TikTok
- Meta
- Official Meta Business Partner, built on the official WhatsApp Business Platform
- Pricing
- Plans in PKR from Rs 8,000 a month, first month free (see all plans)
Brands using SymplChat
Talk to the team
Book a 15-minute walkthrough, or get in touch another way.