Messenger chats from your Facebook page, answered in the same queue.
Every channel in one inbox. The AI answers first.
Facebook, Instagram, WhatsApp, email and TikTok messages land in one place. The agent handles most of them end to end; your team steps in to assign, label or resolve.
Channels
Facebook, Instagram, WhatsApp, email and TikTok in one queue
Connect every place your customers message you. Each chat keeps its channel, and your team answers all of them from one list.
DMs and story replies, with the product they asked about attached.
Order questions, COD confirmations and follow-ups on the official API.
Support email lands next to your chats, not in a separate mailbox.
TikTok
Messages from people who found you through a video, answered while they're interested.
What it does
An inbox built for AI volume and human judgment
The inbox your team already knows, with AI doing the heavy lifting and a clean handoff to people.
AI answers first
The agent replies in seconds on every channel and closes the simple questions on its own.
Assign, label and resolve
Route chats to the right teammate, tag them with labels and clear them when they're done.
Hand off in one click
When a chat needs a person, the agent hands it over with a summary and the full thread.
Notes and saved replies
Discuss a chat in private notes and answer common questions with one tap.
Assigned to AI
Can I change the size on my last order?
Sure! Order #4821 hasn't shipped yet. Which size would you like?
Medium please.
How it connects
See the Shopify order without leaving the chat
Every reply, from the agent or your team, reads the same customer and order context, right next to the chat.
- Links each chat to the Shopify customer
- Orders, address and COD status in the side panel
- Same context for the AI and your team
AI
Team
AI
Assigned to AI
Picks up the chat
Handed off
Your team is notified
Taken over
A teammate replies
Resolved
Moved to Resolved
One inbox, every channel
The thread stays put, the customer record is shared
Facebook, Instagram, WhatsApp, email and TikTok land in one inbox. Each thread keeps its channel, and the customer record follows the person. One queue, not one tab per app.
The lifecycle
How a conversation moves through the inbox
-
1
Assigned to AI
The agent picks up each new chat and reads the customer's Shopify orders first.
-
2
AI works it end to end
It answers, checks stock and orders, and follows up. Most chats never need a person.
-
3
A teammate steps in when needed
The agent hands over with a summary. Your team assigns, adds a note or takes the reply.
-
4
Resolved
The chat moves to Resolved and reopens if the customer writes back.
FAQ
Questions about the inbox
Which channels does the inbox support?
Facebook Messenger, Instagram, WhatsApp, email and TikTok. Every message lands in the same queue, so your team works one list instead of five apps.
Can my team take over any conversation?
Yes. Take over any chat in one click, or let the agent hand it over when it shouldn't close it. Your teammate gets an AI summary and the full thread.
Does the customer's history follow them across channels?
Yes. Threads stay separate per channel, but the customer record and their Shopify orders are shared, so whoever replies sees the full picture.
Can my team reply from their phone?
Yes. SymplChat has Android, iOS and web apps, so agents can reply, assign chats, view orders and make WhatsApp calls on the go.
How many teammates can use the inbox?
It depends on your plan, from 2 team agents on Lite to unlimited on Enterprise. See the pricing page for each plan.
See what the inbox connects to
See the inbox on your own conversations
A 15-minute walkthrough: the AI works your real chats, your team takes the exceptions.