Products 🤖 Human-like AI Agents 🛡️ AI Comment Guard 🔔 Notifications & Reminders 💬 WhatsApp Team Inbox 📣 Smart Campaigns Channels 🟢 WhatsApp 📘 Facebook 📸 Instagram ✉️ Email 🛍️ Shopify 🛒 WooCommerce Use Cases 👗 Fashion & Apparel 📦 Order Alerts 🎧 Customer Support Resources 📖 Documentation ✍️ Blog Book a Demo → Install on Shopify →
🟢 AI-Powered Omnichannel CRM

Every customer message. One powerful inbox.

Stop switching between apps and losing customers in the chaos. Bring all your conversations into one shared inbox — assign to agents, automate with AI, view full customer history, and never miss a message again.

Start for Free → Book a Demo
D2C Brands 💚 SymplChat

Empowering Pakistan's fastest-growing D2C brands with customer-first growth strategies.

Jild
Sapphire
Musferah Saad
Farah Talib Aziz
MNR Design Studio
Maya Prêt-à-Porter
Ideas
Faiza Saqlain
Mian Mart
Bata
Service
Brands we admire
⚡ AI-Powered Omnichannel

Every Channel. One AI Inbox.

WhatsApp, Facebook, Instagram, Email, Shopify, and WooCommerce — all connected, all monitored by AI, all in one shared inbox. Your team never has to open another tab again.

WhatsApp
Facebook
Instagram
Email
Shopify
WooCommerce
🤖 AI reads every channel 🔀 Auto-routes to the right agent 🛡️ AI comment & message risk scanning
🗂️ Unified Inbox

Every Channel.
One Inbox.

Running multiple WhatsApp numbers, Messenger pages, Instagram accounts, and TikTok inboxes across teams or departments? SymplChat brings every one of them into a single inbox — fully labeled, assigned, and organized — so anyone on your team can see who messaged, what it's about, and who's handling it.

  • 📱
    WhatsApp, Messenger, Instagram & TikTok — One Inbox
    Connect as many WhatsApp numbers, Facebook Pages, Instagram accounts, and TikTok inboxes as you run — every conversation lands in the same shared inbox, no matter which channel it came in on.
  • 🏷️
    Custom Labels
    Create your own labels and apply them to any conversation in one click — track status, priority, or category at a glance.
  • 👤
    Assign Agents Instantly
    Hand off any chat to the right team member with one click. Everyone can see exactly who's responsible for each conversation.
  • 🔍
    Always Know Who Sent It
    Every message clearly shows the sender and which channel or account it came through — so nothing gets lost in the shuffle.
🤖 AI & Automation

Everything In One
Conversation

Connect your Shopify or WooCommerce store and bring order history, AI-assisted replies, and rich media — images, documents, videos, voice notes, and templates — right into the chat. No tab switching, no second-guessing what to say.

  • 🛒
    Shopify & WooCommerce Integration
    Connect your store in minutes. Every customer's orders sync automatically into their conversation profile.
  • 📦
    Order History, Right In The Chat
    See a customer's full order history without leaving the conversation window — no switching tabs, no separate lookup.
  • 🧠
    One-Click AI Assistance
    Tap the AI icon and get a suggested reply instantly — or let it improve a reply you've already started.
  • 📎
    Send Anything, Right From The Chat
    Images, documents, videos, voice notes, and saved templates — all sendable directly inside the conversation.
📞 Voice Calling

Calls, Not Just
Chats

Sometimes a customer just needs to talk. SymplChat lets your team make and receive WhatsApp voice calls right from the same inbox — no separate app, no switching numbers.

  • 📞
    Make & Receive WhatsApp Calls
    Call a customer or take an incoming WhatsApp call directly inside SymplChat — same number, same conversation.
  • ☎️
    Click-To-Call From Any Chat
    No need to dial manually — start a voice call straight from the conversation you're already in.
  • 🕑
    Full Call History
    Every call is logged against the customer's profile, alongside their chat history — so nothing gets lost between channels.
  • 🔔
    Missed Call Alerts
    If a call goes unanswered, your team is notified right away so a customer is never left hanging.
🛡️ AI Comment Guard

AI That Watches Your
Comments, Too

SymplChat's AI continuously scans comments on your Facebook and Instagram posts and ads — not just your inbox. The moment it spots a dangerous, threatening, or brand-risk comment, your agents are alerted instantly so it can be handled before it escalates.

  • 🔎
    Real-Time AI Comment Scanning
    Every comment on your Facebook and Instagram posts is analyzed by AI as it comes in — around the clock, no manual monitoring needed.
  • 🚨
    Instant Danger Alerts
    Comments flagged as threatening, self-harm related, abusive, or otherwise high-risk trigger an immediate alert to your team — not a daily digest.
  • 📶
    Severity Scoring
    AI ranks flagged comments by risk level, so your agents know exactly which ones need attention first.
  • 🗒️
    Full Audit Trail
    Every flagged comment, alert, and agent response is logged against the conversation — nothing slips through unnoticed.
Post: "Eid Sale — 30% Off"
0 flagged comments caught this week
💬 Testimonials

Thinking of Switching? Here's Why
Teams Choose SymplChat

Join 500+ Pakistani D2C brands scaling customer experience with SymplChat.

100%

Message accountability across every agent

"We used to keep one agent on WhatsApp and a separate one for our Instagram and Facebook pages, because managing both together got messy fast. As inquiries grew, adding more agents only made it harder to manage — we couldn't tell who had messaged, who had opened a chat, or who left it without a reply. SymplChat's shared inbox with agent assignment resolved all of that."
AK
Ahmed Khan
Founder, SpiceCraft
★★★★★
"We were losing leads without even realizing it — an agent would open a chat, get pulled away, and never send a reply. By the time anyone noticed, that conversation had scrolled way down the list and was almost impossible to find. Now those chats show up right in the Unattended box, so nothing slips through anymore. It's been a great addition."
SR
Sara Raza
Head of Ops, NovaFashion
★★★★★
"Having WhatsApp, Instagram, Facebook, and email all connected in one place means our customers now get faster, synced responses — no more different teams giving different answers to the same question. And thank you for the AI built into the inbox, especially the AI comment tracker — it lets us catch a risky comment and take action on it right away instead of finding out too late."
FH
Fatima Hussain
CEO, LoomLabs
❓ FAQ

Frequently Asked Questions

Everything businesses ask before getting started with SymplChat.

SymplChat connects WhatsApp Business API, Instagram & Facebook Messenger, email, and your website's live chat widget into a single shared inbox. Every message — no matter the channel — lands in the same place, so your team never has to juggle separate apps or miss a conversation again.
Not at all. SymplChat is for any business that handles customer or client conversations over WhatsApp, Instagram, Facebook Messenger, email, or live chat. Whether you run a retail brand, a service business, a clinic, a real estate agency, or any other kind of operation — if your team manages social media messages or WhatsApp conversations, SymplChat is built for you.
Yes. SymplChat sends messages through the official WhatsApp Business API and Meta's Messenger/Instagram platform APIs — never through unofficial or "grey route" methods that put your account at risk. Your broadcast campaigns, promotions, and updates go out reliably and compliantly every time.
SymplChat's shared team inbox lets multiple agents work from the same WhatsApp number or Instagram/Facebook account simultaneously. Conversations are assigned to specific team members, labeled by status, and tracked — so every message gets a response and nothing gets lost or handled twice.
Yes. SymplChat's AI agent is trained on your own knowledge base — your services, policies, FAQs, and common queries — and handles repetitive questions around the clock without any human involvement. When a conversation needs a real person, it's automatically escalated to the right team member in your shared inbox.
Yes. SymplChat's AI continuously scans comments on your Facebook and Instagram posts and ads in real time. If it detects a threatening, abusive, self-harm related, or otherwise high-risk comment, it instantly alerts your agents so it can be addressed immediately — instead of sitting publicly unnoticed.
Yes. SymplChat offers a free trial so you can explore the inbox, automations, and integrations before committing. No credit card is required to start. Once your trial ends, you can choose a plan that fits your team size and message volume — see our pricing page for current plans.
SymplChat is more than a messaging inbox — it's a full communication CRM. You get contact profiles with complete conversation history, agent assignment, private internal notes, canned responses, conversation labels, and team performance analytics. Most businesses won't need a separate CRM tool alongside it.
Yes. SymplChat centralizes WhatsApp, Instagram, Facebook Messenger, email, and live chat into a single shared inbox. Team members can be assigned conversations, leave private notes for colleagues, use canned responses for fast replies, and label chats by status — all without switching tabs. An unattended queue ensures nothing ever goes unanswered.
🚀 Get Started

Never miss a customer
again with SymplChat 🚀

Start free for one month. No credit card required. Setup in under 5 minutes

Book a Demo → Book a Demo