Triggers from Shopify
Start a flow when an order is placed, a cart is abandoned, or an order ships or is delivered.
Confirm every COD order. Recover every cart.
Flows that confirm cash-on-delivery orders, collect advance payments, chase abandoned carts and follow up after delivery, on WhatsApp. Drag the steps together, publish, and see the orders each flow secures.
What it does
Set it up once. It runs on every order.
Each flow starts from something that happens in your Shopify store and ends when the customer acts.
Drag-and-drop builder
Messages, Shopify actions and branches on one canvas. No code and no developer.
Acts on the order
Tag, update or cancel the Shopify order, place a new one or send a payment link from inside the flow.
Delivery controls
Flow limits stop a customer getting too many messages, and every flow exits as soon as they act.
Ready-made flows
Every flow a Shopify store in Pakistan needs
Start from a ready-made flow and change the timing, the message or the rules to fit your store.
COD order confirmation
When COD order placed- WhatsApp: confirm or cancelOrder summary with Confirm and Cancel buttons
- ConfirmedOrder tagged cod_confirmed, customer gets a confirmation
- CancelledOrder tagged cod_cancelled and cancelled in Shopify
Only confirmed orders get dispatched
COD reminders until they answer
When No reply to the confirmation- Reminder 1A few hours later, same Confirm and Cancel buttons
- Reminder 2The next morning, with the order details again
- Final reminderBefore your dispatch cut-off
- Still no answerHold the order or cancel it, your policy
Stops the moment they tap Confirm or Cancel
Advance payment collection
When COD order over a value or to a high-RTO city- Ask for an advanceDelivery charges or part of the total, with a payment link
- PaidOrder updated and confirmed for dispatch
- Not paidA reminder, then the order is held
Committed buyers, fewer returns
Abandoned cart recovery
When Checkout started, no order- After 30 minutesA gentle nudge with a link back to the cart
- After 2 hoursA reminder with the product image
- After 24 hoursA final offer with a discount code
Exits as soon as they place the order
Order updates and tracking
When Order confirmed- DispatchedTCS, Leopard or M&P tracking number with a live link
- Out for deliverySo the customer is home with the cash
- DeliveredA thank-you message that starts the feedback flow
Fewer “where is my order?” chats
Feedback and reviews
When Order delivered- Ask for a ratingOne tap, right on WhatsApp
- Happy customerThank-you message and a code for the next order
- Unhappy customerHanded to your team in the shared inbox
Reviews collected, problems caught early
Follow-ups and win-back
When Days after delivery- Reorder reminderWhen it's time to restock or complete the look
- New arrivalsFor customers who bought from the collection
- Win-back offerFor customers who haven't ordered in a while
More repeat orders from the same customers
S
Your StoreBusiness account
Hi Ayesha! Thanks for your order #4821: Lawn suit, size M. Total Rs 6,450, cash on delivery. Please confirm your order.
Confirm orderCancel order
Confirm order
Shopify tag: cod_confirmed
The message
Customers confirm with one tap
The moment a COD order is placed, the customer gets their order summary with Confirm and Cancel buttons. Their tap updates the Shopify order straight away.
- Ready-made, Meta-approved template
- Tags update to
cod_confirmedorcod_cancelled - No calls to every COD customer
TriggerCOD order placed
SendWhatsApp template
Wait3 hours
DecisionAnswered?
On the decision
confirmed
TagShopify tag: cod_confirmed
no answer
SendReminder, then hold the order
you draw the path, SymplChat runs it
flow limit: 1 per order
The flow
Draw the path and the timing in a visual builder
Start from a Shopify event, then send a message, wait, branch on the answer, update the order or exit. Publish it and every new order follows the same path.
FAQ
Questions about automation flows
Do I need a developer to set this up?
No. Connect your Shopify store and WhatsApp Business number, generate the ready-made templates from the Templates page, and publish a flow. Most stores are live the same day.
What happens when a customer confirms or cancels?
Their tap updates the Shopify order tag instantly: cod_confirmed or cod_cancelled. A cancelled order can be cancelled in Shopify by the flow, so your team only dispatches confirmed orders.
How many COD reminders are sent?
You choose the number and the timing. The flow stops the moment the customer taps Confirm or Cancel, and after the last reminder you decide whether to hold or cancel the order.
How does advance payment collection work?
You choose which orders need an advance, for example orders above a value or to cities with high returns. The flow sends a payment link for the delivery charges or part of the total, and confirms the order once it's paid.
Which channels can a flow send on?
WhatsApp, SMS, email and mobile push. Most stores in Pakistan run COD confirmation and cart recovery on WhatsApp, where customers actually read their messages.
Are WhatsApp message fees included?
Meta bills WhatsApp messages separately from your SymplChat plan. Confirmations and order updates are Utility messages; a cart recovery message with a discount code is a Marketing message. SymplChat picks the right category for each template.
See what flows connect to
See a flow built on your own store
In 15 minutes we set up COD confirmation and cart recovery on your real Shopify orders.