Can I send bulk WhatsApp messages to my customers without getting blocked?

Yes. SymplChat is an official Meta Business Solution Provider (BSP), meaning all messages go through WhatsApp's official API. You will never risk your number getting blocked. SymplChat customers consistently see 99% delivery rates on broadcast campaigns.

How can multiple agents handle WhatsApp customer support from one number?

SymplChat's shared Team Inbox lets you add unlimited agents all working from the same WhatsApp number. Conversations are assigned to agents, labeled, and tracked. Agents also see full Shopify order history inside the chat.

Is SymplChat free to use?

Yes. SymplChat is completely free to install and use. No subscription fee, no credit card required, no hidden charges. Install it from the Shopify App Store and start immediately.

What is the difference between SymplChat and regular WhatsApp Business?

Regular WhatsApp Business is manual — one agent, no automation, no Shopify integration. SymplChat uses the official WhatsApp Business API to give you full automation, a shared team inbox, Shopify order sync, and courier integrations — all in one platform.

Does SymplChat include customer support CRM features?

Yes. SymplChat includes a full support CRM built into your WhatsApp inbox — contact profiles with complete order and conversation history, agent assignment, private notes, canned responses, conversation labels, automation rules, unattended chat queues, and team performance analytics. No separate CRM tool needed.

Can I manage all customer conversations and support tickets from one place?

Yes. SymplChat's shared team inbox centralizes every customer conversation. Agents can be assigned conversations, leave private notes, use canned responses, label conversations, and view each customer's full Shopify order history — all without leaving the inbox.

Does SymplChat have a mobile app?

Yes. SymplChat has a full Android app, iOS app, and web app. Your support agents can manage conversations, make and receive WhatsApp calls, view Shopify order details, assign labels, and use canned responses — all from their phone or browser, on the go.

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