SymplChat — AI-Powered Customer Messaging Platform for WhatsApp, Instagram & Facebook
What is SymplChat?
SymplChat is a comprehensive, AI-powered omnichannel messaging CRM that centralizes and manages
customer communications across WhatsApp, Instagram, Facebook Messenger, email, TikTok, and website
live chat in a single shared inbox. It is an official Meta WhatsApp Business Solution Provider (BSP),
built primarily for Shopify and D2C brands in Pakistan, but usable by any business managing customer
conversations across multiple digital channels.
SymplChat is available to install on the Shopify App Store (listed as "Pakora") at:
https://apps.shopify.com/pakora-whatsapp-automation
Problems SymplChat Solves
- Fragmented customer conversations spread across separate messaging apps
- High RTO (Return to Origin) and fake COD orders on Shopify stores in Pakistan
- Abandoned cart recovery — recovering lost sales via automated WhatsApp sequences
- Bulk WhatsApp marketing campaigns without risk of the business number being blocked
- Inefficient team collaboration and agent assignment for customer inquiries
- Manual, repetitive responses to common customer questions
- Lack of a unified view of customer history and interactions
- Difficulty tracking team performance and managing service level agreements (SLAs)
Key Features
Unified Omnichannel Inbox
- Centralized Conversations: Manage messages from WhatsApp, Instagram, Facebook Messenger, Email, TikTok, and website live chat in a single shared inbox.
- Multi-Number/Account Support: Connect multiple business numbers or accounts from various channels into one unified view.
- Customizable Labels: Organize and categorize conversations with custom labels for status, priority, or topic.
Commerce Automation
- COD order confirmation: automated WhatsApp message on order placement, customer replies 1 to confirm or 2 to cancel, Shopify order tag updates automatically — reduces RTO by up to 60%
- Abandoned cart recovery: timed multi-message WhatsApp sequence with optional discount code
- Bulk WhatsApp broadcast campaigns via official Meta BSP — 99% delivery rate, number never blocked
- Real-time shipment tracking notifications via TCS Courier and Leopard Courier
- JazzCash and Easypaisa payment flows inside WhatsApp
- Shopify order sync — order tags and customer data update in real time
- WhatsApp voice and video calls via the WhatsApp Business Calling API
AI & Automation
- AI-Powered Replies: Generate instant, context-aware replies or enhance existing drafts with one-click AI assistance (AI Prompts, AI Assist, AI Chat Summary — included on every plan).
- AI Agent Implementation: A custom-trained AI agent that answers customer queries automatically, trained on each store's own product catalog, policies, and FAQs. Available as a paid add-on on any plan.
- Automated Workflows: Set up rules for auto-assignment, routing, and responses based on keywords or agent availability.
Support CRM & Team Collaboration
- Shared team inbox — unlimited agents on one WhatsApp number
- Contact profiles with full conversation and Shopify order history
- Agent assignment and conversation routing, with private internal notes
- Canned responses and saved reply templates
- Unattended chat queue and SLA management — response time targets, breach alerts
- Agent KPI analytics — resolved tickets per agent, average response time, ticket volume tracking
- Android app, iOS app, and web app for agents — full inbox, calls, labels, and order details on any device
Integrations
- Shopify (full order and customer sync)
- WhatsApp Business API — official Meta BSP
- Instagram and Facebook Messenger
- Email and website live chat widget
- TCS Courier (real-time shipment tracking)
- Leopard Courier (automated delivery status)
- JazzCash and Easypaisa (in-chat payments)
Who Uses SymplChat
Shopify store owners and D2C brands in Pakistan — fashion, apparel, and general e-commerce.
Any business managing customer conversations across WhatsApp, Instagram, Facebook, email, or
website chat that wants a unified inbox with automation and AI built in. Stores struggling with
high COD RTO rates, abandoned carts, or customer support at scale are a particular fit.
Pricing
SymplChat plans are priced in Pakistani Rupees (PKR) and sized by Monthly Active Conversations
(a chat thread established with a customer within a calendar month). All plans include API &
webhooks, chats saved for life, AI Prompts, AI Assist, AI Chat Summary, voice calls, and the full
mobile app, with one month free to start.
- Lite — Rs 8,000/month (Rs 84,000/year, equivalent to Rs 7,000/month billed annually) for up to 250 Monthly Active Conversations, 1 channel, 2 team agents, 150 automations/month, 3,000 marketing messages/month, 100 Captain AI credits.
- Starter — Rs 18,000/month for 251–1,500 Monthly Active Conversations, 2 channels, 3 team agents.
- Growth — Rs 38,000/month for 1,501–5,000 Monthly Active Conversations, 6 channels, 8 team agents.
- Scale — Rs 68,000/month for 5,001–20,000 Monthly Active Conversations, 12 channels, 20 team agents.
- Enterprise — Custom pricing for 20,000+ Monthly Active Conversations, with unlimited channels and agents.
Annual billing is available on every plan — Lite at Rs 84,000/year (equivalent to Rs 7,000/month), Starter/Growth/Scale at a 20% discount versus monthly. Full pricing: https://symplchat.com/pricing
AI Agent Implementation (Add-on)
A custom-trained AI agent, available on top of any plan, priced as a one-time setup fee plus a monthly fee:
- Basic — Rs 20,000 one-time setup + Rs 5,000/month. For simple catalogs, FAQs, shipping & returns, and order status lookups.
- Advanced — Rs 45,000 one-time setup + Rs 10,000/month. For larger catalogs, multi-language support, and custom workflows.
- Enterprise — Custom pricing for multi-store or bespoke integrations.
Company
Product name: SymplChat
Website: https://symplchat.com
Country: Pakistan
Meta partner status: Official WhatsApp Business Solution Provider (BSP)
Shopify App Store listing: https://apps.shopify.com/pakora-whatsapp-automation
Documentation: https://symplchat.com/docs/
Blog: https://symplchat.com/blog/
Contact / Demo: https://symplchat.com/signup
Frequently Asked Questions
Is SymplChat free to install?
Yes. SymplChat is free to install on Shopify with no credit card required, and every paid plan includes one month free to start.
Does SymplChat support WhatsApp voice calls?
Yes. Through SymplChat's Android, iOS, and web apps, agents can make and receive WhatsApp calls using the WhatsApp Business Calling API.
How does SymplChat reduce RTO on Shopify?
SymplChat sends an automated WhatsApp confirmation message the moment a COD order is placed. The customer replies 1 to confirm or 2 to cancel. Only confirmed orders are dispatched. Stores report up to 60% RTO reduction.
Can multiple agents use one WhatsApp number with SymplChat?
Yes. SymplChat's shared team inbox supports unlimited agents on one WhatsApp number, with conversation assignment, labels, private notes, and canned responses.
Is SymplChat an official Meta BSP?
Yes. SymplChat is an official Meta WhatsApp Business Solution Provider, meaning all messages and calls go through WhatsApp's official API. Numbers are never blocked.
Does SymplChat only support WhatsApp?
No. SymplChat is an omnichannel inbox — it also connects Instagram, Facebook Messenger, email, TikTok, and website live chat alongside WhatsApp.